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Support Specialist

Support Specialist-


Works in a team environment to assist in screening callers to provide intake to appropriate community service programs.  Also assists with administration and program tasks when necessary.


Has excellent interpersonal and group process skills.  Is accurate, conscientious and flexible with attention to detail. Is familiar with computers.  Accepts direction, is well organized, and has the ability to meet deadlines.  Position requires excellent customer service skills.  Willingness to work in a team environment.  The Senior Alliance is a non-profit 501c(3) where philanthropy on behalf of the agency is a requirement of all employees. Perform job functions with ethics, honesty and integrity.

Reliable transportation is a MUST 


At least two years experience in program intake or customer service in private industry or public grant funded programs such as those under the Older Americans Act.  Experience in word processing, excel, and other Microsoft applications is required.  Demonstrate Excel skills through pre-employment testing.   Familiarity with record keeping, filing systems, and documentation is desirable.  Knowledge of community organizations serving seniors is preferred.


  • Home visits in the 34 southern and western Wayne County communities to assist with paperwork completion and pick-up. 
  • Drop off paperwork at the DHS office in Detroit
  • Assists participants in applying for assistance programs such as Medicaid, Food Assistance, Section 8 Housing, and other programs.
  • Verify Medicaid eligibility for Waiver.
  • Maintains and inputs a record keeping system that includes all required data for the waiting lists and eligibility documentation for the Community Care department programs.
  • Completes word processing, data entry, administrative support and budget records for the Community Care Department and agency.
  • Processing incoming referrals
  • Data Entry & Documentation
  • Download files into various software systems
  • Maintain data spreadsheets and other internal database(s) used.
  • Conducting phone calls to schedule in home assessments for clinical staff
  • Coordinates service arrangement for program participants
  • Responsible for various programs and projects as assigned.
  • Handles other duties as assigned.


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