GENERAL JOB DESCRIPTION
Works in a team environment to assist in screening callers to provide intake to appropriate community service programs. Also assists with administration and program tasks when necessary.
Has excellent interpersonal and group process skills. Is accurate, conscientious and flexible with attention to detail. Is familiar with computers. Accepts direction, is well organized, and has the ability to meet deadlines. Position requires excellent customer service skills. Willingness to work in a team environment. The Senior Alliance is a non-profit 501c(3) where philanthropy on behalf of the agency is a requirement of all employees. Perform job functions with ethics, honesty and integrity.
Reliable transportation is a MUST
At least two years experience in program intake or customer service in private industry or public grant funded programs such as those under the Older Americans Act. Experience in word processing, excel, and other Microsoft applications is required. Demonstrate Excel skills through pre-employment testing. Familiarity with record keeping, filing systems, and documentation is desirable. Knowledge of community organizations serving seniors is preferred.